Frequently Asked Questions
How can I track my order?
Once your order has shipped or your status has been updated, we’ll notify you via email. You can log in to your account to check shipping updates. If you don’t have an account, simply use your order number to track your shipment.
Is it safe to shop online?
Yes. Look for a lock icon or key symbol in your browser to ensure SSL (Secure Socket Layer) protection. The URL should also begin with “https”. These indicate that your connection is secure.
What if an item is out of stock?
If an item is temporarily out of stock, we will display an estimated shipping date during checkout. You won’t be charged until the item ships.
What are the benefits of creating an account?
- ✅ Save and manage shipping addresses.
- ✅ Track order history and status.
- ✅ Subscribe to email updates.
- ✅ Leave product reviews.
What payment methods are accepted?
We accept Visa, PayPal, and Apple Pay®. Other local options may be available at checkout depending on your country.
Can I use multiple payment methods?
No. Currently we do not support using multiple credit cards for a single order.
Will I be charged sales tax?
Sales tax depends on your shipping destination. You’ll see applicable taxes during checkout.
When will I be charged?
Your card will only be charged when items are shipped. If you ordered multiple items, each will be charged when shipped individually.
What is a credit card authorization?
We place a temporary authorization on your card for the full order amount, which refreshes every 7 days until the item ships.
When will I receive my refund?
Refunds will be processed to your original payment method. It typically takes 3–5 business days after we receive the returned item.
Can I cancel my order?
You can cancel an order shortly after placing it by logging in to your account. If the cancel option is disabled, the order may have already been processed.
How much is shipping?
We offer several shipping methods at different rates. Full details are available during checkout.
Can I return or exchange an item?
Yes, we accept returns. Please see our Return Policy for more information.
What if I didn’t receive my item?
If you haven’t received your order within 30 days of shipping, please contact us or report the issue from your account page.
Do you ship internationally?
Yes, we ship globally via our international logistics partners. Shipping options will be shown at checkout.
How do I return by mail?
Use the pre-paid return label included with your shipment. Returns are usually processed within 8–12 business days after we receive your items.
Do you offer warranties?
Some items may come with a manufacturer’s warranty. Please contact us if you have any questions regarding coverage.
How do I use a promo code?
You can enter a valid promo code during checkout in the “Promo Code” box. Some promotions are applied automatically.
Why isn’t your site working in my browser?
Make sure you’re using the latest version of Chrome, Firefox, Safari, or Edge with JavaScript and cookies enabled.
Do I need cookies enabled to shop?
Yes. Cookies allow us to save your cart, recognize returning visitors, and ensure smooth shopping experiences.
How do you use cookies?
We use cookies to improve your shopping experience, track order status, and personalize content. We do not store personal data or sell cookie data.
Do you use pop-up ads?
No. If you’re seeing pop-ups while browsing our site, it may be due to adware on your device. Please run a security scan to remove unwanted software.
